Return Policy – D&D Wholesale & D&D On The Go

At D&D Wholesale and D&D On The Go, your satisfaction is our priority. If you are unhappy with a product, here’s how we handle returns and exchanges.

1. Damages and Issues

• If your product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.
• Include your order number, a description of the issue, and photos if possible.
• We will assess the issue and provide a solution—typically an exchange first. Refunds are issued only if an exchange is not possible.

2. Exceptions & Limitations

• Perishable items such as fresh meats, poultry, seafood, dairy, and produce are non-returnable unless they arrive damaged, spoiled, or incorrectly supplied.
• Some hygiene-sensitive products are also non-returnable for safety reasons.
• Clearance or final-sale items cannot be returned.

3. Exchanges and Refunds

• Exchanges are prioritized. If the same product is available, we will replace it.
• If an exchange is not possible, a refund will be issued to the original payment method within 5–10 business days.
• Shipping or delivery fees are non-refundable, except in cases of damaged or incorrect items.

4. Meat Recommendations

• Inspect fresh meats upon delivery and store immediately at the correct temperature.
• Report any damaged or spoiled items within 48 hours for exchange.
• For bulk orders, we recommend checking portions carefully before freezing or cooking.

5. How to Initiate a Return or Exchange

• Contact us via:
  • Email: ddwholesalejamaica@gmail.com
  • Phone: 876-826-4820
  • Online Form: Contact Us
• Provide your order details and describe the issue.
• Our team will guide you through the exchange process, and issue a refund if an exchange isn’t possible.

6. Additional Notes

• Returns or exchanges should include original packaging, accessories, manuals, or receipts where applicable.
• We reserve the right to refuse returns that don’t meet these guidelines.

Thank you for shopping with D&D Wholesale and D&D On The Go.
We aim to make your experience smooth, fair, and hassle-free.